Refund policy

Last updated: August 2026

We stand behind Oakora with a 30-Day Restoration Guarantee. If your wood doesn't look noticeably richer and more alive within 30 days of receiving your order, we'll make it right.

30-Day Restoration Guarantee We want you to be completely satisfied. If you're not happy with your results, contact us within 30 days of delivery and we'll work with you to find a solution — whether that's guidance on application technique, a replacement, or a refund.

Eligibility for Returns To be eligible for a return, the following conditions apply:

  • You must contact us within 30 days of receiving your order.
  • The product must be in its original packaging.
  • Returns are evaluated on a case-by-case basis depending on the condition of the product. Please reach out to us and we'll discuss the best path forward for your situation.
  • Proof of purchase (order confirmation email or order number) is required.

How to Initiate a Return To start a return, please email us at [YOUR EMAIL] with:

  • Your order number
  • The reason for your return
  • Photos of the product (if applicable)

Our team will respond within 24-48 hours with instructions on how to proceed. Please do not ship a product back without contacting us first — unauthorized returns may not be processed.

Refund Process Once we receive and inspect your return, we'll notify you by email whether your refund has been approved. If approved, your refund will be processed to your original payment method within 5-10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.

Return Shipping If a return is approved, we will provide you with return shipping instructions. Return shipping costs are the responsibility of the customer unless the product arrived damaged, defective, or incorrect.

Damaged or Defective Products If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We'll send a replacement or issue a full refund at no additional cost to you, including return shipping.

Exchanges We do not offer direct exchanges at this time. If you'd like a different quantity, please initiate a return and place a new order.

Non-Returnable Situations We may not be able to accept returns in the following situations:

  • Returns requested more than 30 days after delivery
  • Products that have been excessively used, altered, or are missing original packaging
  • Returns initiated without prior authorization

Questions? We're here to help. Email us at [YOUR EMAIL] and we'll get back to you within 24 hours.